Question 1

How do I activate my plan?

Accepted Answer

After buying, click Activate on AppSumo. You land on Orchestra, create your account or sign in, and your purchase is recognised automatically. There is nothing to type.

Question 2

Nothing happened, or I landed on a form asking for a key

Accepted Answer

The form on the activation page is the backup route: paste your licence key there if you have one. If you can’t find a key, email support@orchestra-ads.ai with your AppSumo order confirmation (the receipt email) and we’ll activate your plan for you.

Question 3

I clicked Activate again and saw “You’re all set”

Accepted Answer

That’s normal. It means your plan is already active on this workspace. Nothing was changed and nothing was used up.

Question 4

Which email should I sign in with?

Accepted Answer

Always the same one. Your plan belongs to the account you activated it with. Signing in with a different email creates a separate account that doesn’t have your plan.

Question 5

What are workspaces, and how many do I get?

Accepted Answer

A workspace is one business or brand, with its own brand profile, content and monthly limits. Tiers 1 to 5 include 1 / 2 / 3 / 6 / 10 workspaces. Create and switch between them from the workspace menu at the top of the app. A workspace is not tied to one brand for good: rename it, point it at another website and re-run the brand analysis, or delete a workspace that is not your main one and create a new one in its place. The limit counts the workspaces you have now, not the ones you have ever created, and your AI credits stay on the licence, so you lose none either way.

Question 6

Are the monthly limits per workspace?

Accepted Answer

Yes. Posts, scheduled posts, AI images, SEO audits and briefs, AI visibility checks, ad plans and email campaigns all apply to each workspace separately, and they reset every month.

Question 7

What are AI credits?

Accepted Answer

A one-time pool of 150 / 400 / 1,000 / 2,000 / 4,000 credits (Tiers 1 to 5), shared across all your workspaces. It doesn’t reset. When a monthly limit for something you generate runs out (posts, images, briefs, audits, AI visibility checks, ad plans, email campaigns), Orchestra draws from the pool so you aren’t stopped mid-campaign. Scheduled posts and campaign launches are fixed monthly limits: credits don’t extend them.

Question 8

Does the Marketing Blueprint use my post generations?

Accepted Answer

No. The Marketing Blueprint is free: it doesn’t use your monthly post generations or your credits. It’s your starting plan, and creating it never reduces what you can generate afterwards.

Question 9

Can I add my team?

Accepted Answer

Tier 1 is just you. Tiers 2 and 3 can invite 1 teammate; Tiers 4 and 5 can invite 2. Invite them from the Team page in your account. Teammates create and publish content with their own connected social accounts; they can’t see billing or manage the team.

Question 10

How do I upgrade to a higher tier?

Accepted Answer

In your AppSumo account, open My Products, then Orchestra, then View & Change Plan. The change reaches Orchestra automatically within seconds. Your workspaces and content carry over, and your credit pool gains the difference between your old and new tier.

Question 11

My licence key changed after upgrading

Accepted Answer

That’s how AppSumo handles tier changes: each one comes with a new key. Orchestra follows it automatically. Nothing to do on your side.

Question 12

Can I move to a lower tier?

Accepted Answer

Yes, from the same View & Change Plan page on AppSumo, subject to AppSumo’s 60-day policy. Workspaces you already created stay active; you just can’t add more than the new tier allows. Credits already in your pool stay.

Question 13

What’s included on every tier?

Accepted Answer

Marketing Blueprint and strategy, social post creation, scheduling and publishing, unlimited standard stock images and video, AI images, the email campaign builder (with your own Mailgun account), paid campaign planning and insights for Meta, Google and ChatGPT ads, SEO audits with recommendations, SEO content briefs, and AI visibility checks. Monthly amounts depend on your tier.

Question 14

What isn’t included?

Accepted Answer

These belong to Orchestra’s subscription plans, not the lifetime deal: Keyword Intelligence; Competitor Intelligence; Backlink Intelligence; Sampled GEO analyses with citations; Premium stock media; One-click optimization execution (available on Orchestra Pro plans).

Question 15

Can I buy those features separately?

Accepted Answer

Not at launch. Email sales@orchestra-ads.ai and we’ll let you know when add-ons open.

Question 16

Which social channels can I connect?

Accepted Answer

Facebook and Instagram (one Meta connection covers both), TikTok, LinkedIn and X (Twitter), all from the Social accounts page. Step-by-step instructions are in our guides: Connect Meta (Facebook & Instagram) and Connect social accounts for posting.

Question 17

Do email campaigns need a Mailgun account?

Accepted Answer

Yes. You connect your own Mailgun account in your account settings and pay Mailgun directly for delivery. Orchestra builds the campaign and sends it through your account.

Question 18

Connecting Google Ads and Search Console

Accepted Answer

Connect Google Ads from the Ads page and Google Search Console from the Social accounts page. Both use the same Google sign-in.

Question 19

Is there a help desk inside Orchestra?

Accepted Answer

Yes. Open Ask Orchestra at the top of the app and choose Get Support. Describe the problem: the support assistant walks you through the documented fix and asks whether it worked. If it can’t resolve it, it offers to create a support ticket (reference SUP-…) with the details from your conversation, after you confirm. Your tickets stay listed under Your support requests, and you’re notified there and by email when a ticket is marked fixed or answered. Email support is still available at support@orchestra-ads.ai.

Question 20

How do refunds work?

Accepted Answer

Refunds are handled by AppSumo within their 60-day guarantee. Request one from your AppSumo account. After a refund, your workspaces move to the base Starter plan and any remaining credits are removed.

Question 21

How do I get help?

Accepted Answer

Email support@orchestra-ads.ai. Include your AppSumo order confirmation or the email you signed in with so we can find your account quickly. Inside the app, the Ask Orchestra button answers questions about every section.

Help for AppSumo buyers

Getting started

Your plan

Upgrading and changing plans

What’s included, what isn’t

Connecting your accounts

Refunds and support